Customer Centricity and Experience Leader (m/f/d)

[Internal Opportunity]   Customer Centricity and Experience Leader (m/f/d)

Are you looking to grow or to develop new skills within Hager Group? An opportunity has just come up within theSales & Marketing Engine Roomdepartment. What if this was your chance to explore a new field, grow your skills, and thrive in a new role? Dare to apply and join your new team.

We are currently looking for our future Customer Centricity and Experience Leader (m/f/d) based in Obernai, Paris, Blieskastel or Frankfurt for a fix-term contract (until the end of October).

What you will do?

•    Execute and orchestrate the Customer Centricity Stream roadmap incl. deliverables and animation of related communities
•    Lead and orchestrate the Speak Up! 2026 customer survey, ensuring results are reported across Functions & Markets and remediation plans defined
•    Own, develop, and deploy VoC, CSAT and Customer Data platforms and tools 
•    Drive consistency of the customer experience end-to-end, from top of the funnel to the bottom, across all touchpoints, ensuring that customer journey insights are integrated into the plans of the various Functions 
•    Lead and transform the Customer Centricity & Experience team into the new operating model

What about you?

•    Proven track record of implementing insights & analytics frameworks 
•    Proven track record of utilizing digital technologies & data to extract customer insights  
•    Strong experience in international project management 
•    Excellent analytical and listening skills 
•    Ability to function in a matrix environment, and excellent collaboration skills 

Interested in joining a team of passionate experts?

To learn more, contact Esther SORIN, the manager of this amazing team straight away.

They can’t wait to share their expertise and take on new challenges together with you.

Be bold, the power of internal mobility is in your hands: once your application has been submitted and your manager has been informed, our HR team will contact you for an initial interview with the hiring manager and the HRBP of your future position. 

(Re)discover our Internal Mobility Charter: the commitments of the company and its employees.