Customer Service - Sales Admin Specialist M/F/X

[Internal Opportunity]   Customer Service - Sales Admin Specialist M/F/X

Are you looking to grow or to develop new skills within Hager Group? An opportunity has just come up within the Sales department. What if this was your chance to explore a new field, grow your skills, and thrive in a new role? Dare to apply and join your new team. 

We are looking for our future Customer Contact Centre Agent  M/F/X based in Telford for a permanent contract. 

What you will do?

As the face of our Customer Contact Centre, in order to ensure a seamless and exceptional customer experience, your role will involve developing meaningful relationships with our customers, taking ownership of their journeys with us, and providing a best-in-class level of service.

 Your duties will include to : 

• Serve as the primary point of contact for customer inquiries and issues : Handle all inbound calls and emails, ensuring efficient and accurate responses to customer inquiries.
• Collaborate with internal and external sales teams to process sales orders and maintain alignment with company standards.
• Perform administrative duties promptly and professionally, adhering to Health & Safety and company quality standards.
• Develop a strong understanding of all Hager products through self-learning and training, ensuring knowledgeable customer support.
• Build and maintain excellent relationships with internal stakeholders to enhance overall customer satisfaction. 

What about you? 

With a relevant experience in this area of competencies, you will have a:

• Demonstrated ability to excite and engage customers by providing exceptional service.
• Strong ability to collaborate with internal teams and communicate effectively with customers and colleagues.
• Proven ability to drive for results, take action, and adapt to changing situations.
• Capability to drive engagement, inspire others, and demonstrate courage in decision-making.
• Ability to manage ambiguity, drive vision and purpose, and contribute to the strategic direction of the Customer Contact Centre.

Interested in joining a team of passionate experts?

To learn more, contact Louise VENN, the manager of this amazing team straight away.

They can’t wait to share their expertise and take on new challenges together with you.

Be bold, the power of internal mobility is in your hands: once your application has been submitted and your manager has been informed, our HR team will contact you for an initial interview with the hiring manager and the HRBP of your future position. 

(Re)discover our Internal Mobility Charter: the commitments of the company and its employees.