Technical Trainer

[Internal Opportunity]   Technical Trainer

Are you looking to grow or to develop new skills within Hager Group? An opportunity has just come up within the Sales department. What if this was your chance to explore a new field, grow your skills, and thrive in a new role? Dare to apply and join your new team.

The Technical Trainer provides technical support to internal and external stakeholders as well as effective sales enablement through the training of staff and customers. You also are a first point of contact in the resolution of quality issues. This role is pivotal to the execution of effective knowledge management and continuous improvement of the technical competency of sales representatives.

Your mission

• Maintain technical competency through ongoing product familiarisation and collaboration with market managers in relation to specifications and product applications
• Be a first point of contact for technical queries for staff and customers
• Maintain application competency through ongoing regulation, rules and standards familiarisation ensuring  deep, intimate knowledge of Service & Installation and Wiring rules including evolution of changes to these rules
• Identify and determine how a product fault occurs, compliance issues, installation faults versus product faults 
• Maintain relations with regulatory representatives (ESV, OTR (SA)), inspectors & inspector bodies (Institute of Inspectors – particularly for Victoria), power authorities, standards committee members where appropriate
• Provide critical review of warranty claims and work with market managers to resolve sales risks
• Develop & maintain onboarding training plan for new sales staff and implement training programs with internal and external stakeholders 
• Collaborate with Market Managers and Product Specialists to develop effective training tools
• Develop & maintain professional and customer service approach to all technical and application queries through ongoing feedback
• Collaborate with Marketing team to ensure ongoing learning of technologies and products new and existing, their application, features and benefits
• Share and educate Project services team and value adders on product applications, product limitations, and after sales issues
• Utilise CRM to document customer related  technical or product  issues
• Build and maintain a technical knowledge database

Your profile

• Qualified A Grade Electrician 
• A minimum of 10 years' experience 
• Expertise in Commercial and Residential applications
• Strong organizational skills as well as time management to ensure a successful collaboration
• Customer-orientation and customer service approach
• Analytical skills and attention to detail
• Strong presentation skills and the ability to convience and educate
• Focus on continuous imporvement
• CRM knowledge 

Interested in joining a team of passionate Sales experts?

To learn more, contact Deborah BARRATT, the manager of this amazing team straight away.

They can’t wait to share their expertise and take on new challenges together with you.

Be bold, the power of internal mobility is in your hands: once your application has been submitted and your manager has been informed, our HR team will contact you for an initial interview with the hiring manager and the HRBP of your future position. 

(Re)discover our Internal Mobility Charter: the commitments of the company and its employees.